Refund policy

Due to the perishable nature of food products, we do not accept returns or exchanges for change of mind, taste preference, or products that have been opened or improperly stored.

If you receive an incorrect, damaged, opened, or defective product, contact Al Jannah Dates within 24 hours of delivery. Please provide your order number along with clear photos or an unedited video showing the parcel, packaging, and product condition.

After reviewing the evidence, we may offer a replacement or refund where appropriate. Claims submitted after 24 hours or without sufficient evidence may not be accepted.

Approved refunds will be processed using an available payment method. Processing time may vary depending on the payment provider. Original shipping charges are non-refundable unless the order was incorrect or damaged due to our error.

Orders cannot be cancelled after they have been dispatched. Al Jannah Dates reserves the right to refuse claims involving misuse, improper storage, or inaccurate information.

Nothing in this policy limits any rights available to customers under applicable law.

For assistance, contact us through WhatsApp, email, or our Contact page.